Satair
  • 13-Nov-2017 to 12-Jan-2018 (EST)
  • 3034 - AOG/HMV/COD
  • Ashburn, VA, USA
  • Other
  • Full Time

At Satair change is the only constant. In the Aerospace Industry we're looking for someone driven, someone curious, Someone Special Someone Like You. We currently have an opportunity a Customer Order Specialist in Ashburn, Virginia.

 Position Summary: The Customer Order Specialist is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. 

 Primary Responsibilities:

  1. Order Processing: 60%
  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

 

  1. Relationship Building: 20%
  • Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

 

  1. Technical Support: 10%
  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Additional Responsibilities:  

Other duties as assigned: 10%

  • Perform other duties as assigned.

Education:

An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

  • 2-3 years of customer service experience in a fast-paced environment is required.
  • Experience in the aviation industry or military support environment is preferred.

 Knowledge, Skills, Demonstrated Capabilities:

  • Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
  • Ability to understand and follow Export Compliance regulations required.
  • Ability to reference Technical Documentation and provide information requested by customers.
  • Knowledge of aircraft parts would be advantageous.
  • Has demonstrated a high professional integrity and ethical standards.
  • Has demonstrated a high level of energy, persistence and "can do" attitude.
  • Detail oriented and self-driven.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Strong command of English, written and verbal.
  • Knowledge of other European languages highly desirable (German, French, Spanish, etc).

Technical Systems Proficiency:

  • PC literacy, including intermediate word processing, spreadsheet, and database skills.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Basic knowledge of SAP, preferred

 Travel Required:

  • Up to 5 % Domestic and International

Eligibility:

  • Able to work in the US without a current or future need for visa sponsorship

Clearance:

  • None

 Decision Making, Complexity:

  • Able to provide answers to complex technical inquiries related to ordering airplane parts and services.
  • Able to decide to escalate order processing and material sourcing issues to management.
  • Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Satair Group.
  • Able to efficiently process orders in order to contribute to overall company profitability.

Nature of Contacts:

Involved communication on a daily basis with internal and external parties

About Satair Group:

With more than USD 1.4 bn in revenue, Satair Group is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.  

Every day our 1,000 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support, and service. We deliver excellence. We connect people and business partners all over the world.   

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.  

As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. SATAIR USA, Inc. does not offer tenured or guaranteed employment. 

 

Satair
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