• 21-Dec-2017 to 30-Mar-2018 (EST)
  • 3034 - AOG/HMV/COD
  • Ashburn, VA, USA
  • Contract

With more than USD 1.4 bn in revenue, Satair Group is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.  

Every day our 1,000 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.  

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

Position Summary:

The Customer Order Specialist is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. 

Primary Responsibilities:

Order Processing: 60%

  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

Relationship Building: 20%

  • Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

Technical Support: 10%

  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Additional Responsibilities:  

Other duties as assigned: 10%

  • Perform other duties as assigned.

Qualified Experience / Skills / Training:


  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.


  • 2-3 years of customer service experience in a complex, high volume environment is required.
  • Experience in the aviation industry or military support environment is preferred.

Knowledge, Skills, Demonstrated Capabilities:

  • Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
  • Ability to understand and follow Export Compliance regulations nice to have
  • Ability to reference Technical Documentation and provide information requested by customers.
  • Knowledge of aircraft parts would be advantageous.
  • Has demonstrated a high professional integrity and ethical standards.
  • Has demonstrated a high level of energy, persistence and "can do" attitude.
  • Detail oriented and self-driven.
  • Strong Organizational skills required

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Strong command of English, written and verbal.
  • Knowledge of other European languages highly desirable (German, French, Spanish, etc).

Technical Systems Proficiency:

  • PC literacy, including intermediate word processing, spreadsheet, and database skills.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)
  • Basic knowledge of SAP preferred

Travel Required:

  • Up to 5 % Domestic and International


  • Able to work in the US without a current or future need for visa sponsorship


  • None

Decision Making, Complexity:

  • Able to provide answers to basic technical inquiries related to ordering airplane parts and services.
  • Able to decide to escalate order processing and material sourcing issues to management.

Organizational information:

Job Dimensions, Contributions to Success:

  • Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Satair Group.
  • Able to efficiently process orders in order to contribute to overall company profitability.

Nature of Contacts:

Involved communication on a daily basis with internal and external parties

SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.  

As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. 

SATAIR USA, Inc. does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed.  Contractors are employed by a 3rd party vendor and place on assignment to Satair USA, Inc. 

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