• 15-Feb-2018 to 16-Apr-2018 (EST)
  • 3034 - AOG/HMV/COD
  • Peachtree City, GA, USA
  • Full Time

At Satair change is the only constant. In the Aerospace Industry we're looking for someone driven, someone curious, Someone Special Someone Like You. We currently have an opportunity as Head of Customer Order Desk Americas2 in Peachtree City, Ga. .

  • Position Summary: The jobholder leads the Customer Order Desk (COD) function for the North and Latin America region ensuring the highest customer satisfaction. It requires a high degree of understanding the Airline operations and procurement framework to find solutions to meet both routine and critical spares requirements. The position ensures proactive, accurate and efficient management of all aspects of the customer order process, including proactive responsive communication, taking appropriate action and executing change requirements in order to meet customer expectations. Additional requirements include strong skills in developing staff, business case analysis, and market segment strategies. 

    Primary Responsibilities:

    Leadership: 30%

    • Provide hands-on and strategic leadership to the function and its people by preparing the organization for change and future operational / organizational challenges.
    • Build and manage a high performing team including selection and evaluation; on-boarding; training; and scheduling. Set clear objectives, targets and success criteria, including annual reviews, competencies, and skills development.

    Communication & Performance 40% 

    • Optimize Satair business procedures and COD processes and Satair's IT systems. Develop and support LEAN initiatives to improve the customer order experience by identifying practices, techniques and policies that will improve customer communications, satisfaction and business growth.
    • Support collaborative efforts between Supply Chain, Sales & other stakeholders. Lead COD high risk actions, sourcing and interact with Supply Chain activities, including 24/7 service
    • Analyze weekly and monthly KPI's to effectively manage the activity. Responsible to organize and optimize available IT tools to improve effectiveness of orders from receipt to response. Provide input & develop operational answers to address strategic issues and make appropriate improvements.  

    Customer Satisfaction 20% 

    • Expand the perception of total service and pro-activeness of COD internally and externally in order to support business growth and increase customer satisfaction.

    Other duties as assigned 10%

    Qualified Experience / Skills / Training:


    • A Bachelor's in business administration, logistics or a related field or an equivalent combination of education and experience.


    • 5-10 years' experience in a customer service role, minimum of 5 years supervisory experience
    • 3-5 years customer relationship management
    • 2-3 years working in the aviation industry

    Knowledge, Skills, Demonstrated Capabilities:

    • In-depth knowledge of how best to operationalize the customer order function.
    • An intermediate level of mastery of Microsoft Office
    • Demonstrable effectiveness in employee management and dispute resolution.

    Communication Skills:

    • Fluency in written and spoken English. Fluency in another language is highly desirable.

    Travel Required:

    • 25% Domestic and International

About Satair:

With more than USD 1.4 bn in revenue, Satair is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.  

Every day our 1,000 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support, and service. We deliver excellence. We connect people and business partners all over the world.   

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.  

As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. SATAIR USA, Inc. does not offer tenured or guaranteed employment. 


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